Terms and Conditions


Disclaimer

ISHR takes all reasonable care to ensure that the information contained on this website is accurate, however, we cannot guarantee its accuracy and we reserve the right to change the information on this website (including these terms and conditions) at any time. You must therefore check these terms and conditions for any such changes each time you visit this website.

ISHR makes no representations or warranties of any kind with respect to this website or the content contained on it, including any text, graphics, advertisements, links or other items. Furthermore, neither ISHR nor any other contributor to this website make any representation or gives any warranty, condition, undertaking or term either expressed or implied as to the condition, quality, performance, accuracy, fitness for purpose, completeness or freedom from viruses of the content contained on this website or that such content will be accurate, up to date, uninterrupted or error free. Nothing on this website shall be regarded or taken as financial advice.

 

Law

The user confirms that the terms and conditions and use of this website shall be governed by Dutch law and that any and all disputes arising therefrom shall be subject to the exclusive jurisdiction of the Dutch courts.

 

Liability

All rooms are let directly to students and young professionals using a tenancy agreement for short term student housing. These agreements outline what is expected of the resident and, in turn, ISHR’s obligations as a landlord.

The agreements are a legally binding document and should be read carefully. Once signed they are for a fixed term. Should the resident wish to move out of the accommodation before the end date, they will remain liable for the full operational fee until the end of the contracted period.

 

Website video, photography and images

The photography/images used on the property pages of our website are of that particular room. We do not use generic photography/images to represent what the property looks like. Whilst we take every care to ensure that the description of the room and property is accurate, we do not accept any ongoing obligation or responsibility.

For new properties that are in the process of being built or refurbished, computer-generated images or artist’s impressions or example photos of properties with similar dimensions and specifications may be used to represent what the properties will look like when they are complete.

The content and footage within videos are correct at the time of filming. Imagery is illustrative of properties, rooms and facilities only and individual rooms may vary in layout and content.

Decorative furnishings such as cushions, throws, plants and lamps will not be present in properties upon move in. These are used for staging of photographs and will not be available upon move in.

The furnishings shown in photography and images may not always represent what is included in the rooms. For information about what you will get in each room, please refer to the features section on each property.

 

Indemnity

You acknowledge that you are solely responsible for the use to which you put this website and all the results and information you obtain from it and that all warranties, conditions, undertakings, representations and terms whether expressed or implied, statutory or otherwise are hereby excluded to the fullest extent permitted by law.

Save in respect of liability for death or personal injury arising out of negligence or for fraudulent misrepresentation, we and all contributors to this website hereby disclaim to the fullest extent permitted by law all liability for any loss or damage including any consequential or indirect loss or damage incurred by you, whether arising in tort, contract or otherwise, and arising out of or in relation to or in connection with your access to or use of or inability to use this website.

Whilst we take every care to ensure that the standard of this website remains high and to maintain the continuity of it, we do not accept any ongoing obligation or responsibility to operate this website (or any particular part of it).

If any part of our terms and conditions is deemed to be unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

ISHR is a trading name of Rotterdam Residential Management B.V. as registered under number 67451411 in The Netherlands.

 

Customer complaints procedure

We always love hearing from our customers, whether it’s feedback about what we’re doing, a suggestion of how we can make things better or even if you just simply want to chat, we want to hear from you.  We put customer service and commitment to our customers at the heart of what we do. We strive to get it right, first time, every time. But occasionally, things don’t go as planned. If this happens we’d really like your feedback as not only does it allow us to explain and apologise to you, it also helps us to improve our products and service. If for whatever reason you’re not happy with the service you receive from ISHR – you can raise a complaint with our team via contact@ishr.nl

 

Equality & Diversity

ISHR are dedicated to providing an excellent service and treating people fairly. This policy is about promoting positive attitudes towards equality and diversity and to ensure that everyone living in an ISHR room is treated fairly and with dignity and respect. This policy aims to ensure that no prospective or existing student shall receive less favourable treatment on the grounds of race, colour, nationality, ethnic origins, disability, HIV status, sexual orientation, gender, marital or parental status, gender re-assignment, religious belief or non-belief, political belief or social or economic class, pregnancy and maternity or any other basis that cannot be shown to be properly justifiable.

ISHR will ensure that its policies, procedures and practices comply with current equality legislation. We ask tenants to adhere to this policy to ensure that an inclusive environment is fostered during their tenancy.