We are here to help

Below you’ll find answers to the questions we get asked about the most. Please familiarise yourself with all information if you are our tenant

About ISHR

What do you mean by fully-furnished?

Each room includes a bed (usually 200 x 120cm), table, chair, closet, and curtains. Shared items include kitchen inventory, washing machine, dryer, and often a dishwasher and microwave. One full linen package is included per room. However, we do not provide towels.

Everything is present in your residence, so you can move in without worries. In case you feel something is missing, please log a request in Manage My ISHR Stay.

What does all-inclusive mean?

It means there are no hidden surprises! Our all-inclusive prices include:

  • Rent
  • Full furnishing
  • Water, heat, and electricity of the room and property
  • Wi-Fi connection
  • Bi-weekly cleaning of all shared areas within the property (corridors, kitchen, and bathroom)
  • Caretaker services, including check-in and check-out
  • Maintenance and repairs
  • All taxes normally paid by the occupier (garbage collection, sewage, and waterinfrastructure)
  • Monthly contribution to Association of Owners for heating, lighting, lifts (if any) and cleaning of all central areas in a building complex.

Sometimes tenants receive tax bills in their name from the municipality. This is a result from being registered at the address, in combination with inflexible IT-processes of that particular municipality. Unfortunately we can’t change this. Please upload a picture of the bill and we will promptly pay it. Please use the issue reporting section in MANAGE MY ISHR STAY.

Why should I stay at ISHR?

We know how to furnish apartments as convenient as possible for students & young professionals. Our properties are deliberately located close to main universities or public transportation hubs.

Our rates are competitive, certainly compared to purpose-built student housing. This is because our apartments are ordinary apartments or houses, converted into shared living concepts. You will not feel like you live on a campus.

We also don’t have expensive staff permanently on site. You can contact our general manager 24 hours a day, 7 days a week via the secured area of the website.

We are not an intermediary. There is no extra layer of fees. In fact, ISHR was developed to help landlords reduce costs by optimising processes.

We have developed those processes to be easy-to-use and one-time right. Following your booking, our website will take you through all steps required. This includes check-in appointments via chatbox but also for instance all documents to download for your registration with the municipality.

We look after you during your entire stay!

Who is ISHR?

ISHR is not an intermediary. It is a landlord-owned operating platform, developed based on lessons learned from a decade of interactions between international students and Dutch private landlords.

ISHR is a private initiative to manage shared living properties in The Netherlands. It was founded by Bart de Klerk, Sjoerd van der Duijn Schouten and Eduard Mantz. We are former students of Erasmus University Rotterdam and work in the financial industry.

During our studies we stayed abroad in cities like New York and Singapore. We have also worked and lived in London. This is how we became familiar with the fully serviced short-let concept.

We acquired our first investment property in Rotterdam in 2009 and have since built a portfolio. Our experiences as tenant in metropolitan cities but also as landlord in The Netherlands have provided powerful insights. These are now applied to optimise your short term stay.

ISHR is owned by Rotterdam Residential Management BV. This company manages our own portfolio. Additionally, the company selectively manages properties on behalf of third-party owners.

Safety and support

Urgent emergency – who can I contact?

In case of fire, accidents, or other urgent emergencies, you can reach the national emergency line at 112 to immediately contact the police, fire department, or hospital. Please be aware that this number is only for very urgent emergencies and should not be used for any less severe situations. Immediately after contacting 112, please inform ISHR as well on our own emergency number. This mobile number is available on the secured area of the website.

How to contact the office of ISHR?

We are happy to help! If you have a question or just require more information about something, feel free to get in touch with us directly. Please use the contact form on the website.

Are there mixed genders in the apartments?

This depends per property. Some of our apartments are for women only. If this has your preference (and you are a woman) please check “yes” under the “Women only” filter in the room search engine.

Alternatively, you can try to book all rooms in an apartment simultaneously with a group of female friends. See the question about “Group bookings” for more information.

How safe are ISHR properties?

ISHR takes safety seriously. Although there are no no-go areas in The Netherlands, we never acquire properties in areas where we wouldn’t want to live ourselves.

Most of our properties have electricity powered central heating systems. This is to avoid accidental carbon monoxide poisoning. In those instances where systems are still gas-fired, we have modern systems that are serviced annually.

Our apartments typically have a lock on the central entrance of the apartment complex, with a different lock on the front door of the apartment.

Additionally, almost all our rooms can be locked with a unique key. The only exception being a few properties where municipality regulation prohibits locks on individual rooms. If this applies then it will be clearly mentioned in the description of the room.

What makes ISHR a good landlord?

In 2009, ISHR was one of the first private accommodation providers to be included on the website of the Erasmus University Rotterdam. We have been listed here since.

We comply with all rules and regulations to operate our shared living properties. This often includes multiple permits per property.

We make a commitment to provide students with good quality housing and agree to provide information, reassurance and a clear procedure if a dispute occurs.

Your tenancy agreement is clearly written, stating what you are paying for and how much your rent is, with reasonable terms and no hidden costs.

The General Provisions of your tenancy agreement are in accordance with the model drawn up by The Netherlands Real Estate Council (ROZ). We have not amended any of this small print.

Your accommodation should be fully prepared for you when you arrive to take up residence.  Repairs and maintenance are carried out within agreed timescales. Your room, apartment and building will meet with, and exceed, the required health and safety standards.

How to avoid getting scammed?

Various Facebook groups are full of fake ads. Scammers pretend to be landlords. Unfortunately, there have been instances of scammers pretending to be ISHR.

ISHR does require you to pay a deposit in advance. However, this is taken as part of the booking procedure on our website, and only after you have uploaded your signed tenancy agreement.

We have partnered with Mollie to establish a secure internet payment for your deposit. Mollie is the leading online payment gateway for The Netherlands. Effectively, you transfer to Mollie and Mollie forwards funds at regular intervals to our bank account (Rotterdam Residential Management BV).

Mollie fully complies with the European Banking Authority’s Guidelines on the security of internet payments and are permanently supervised by the Dutch central bank. You can visit Mollie.com to learn more about their services.

We will never ask you to transfer a deposit directly into a bank account!

Conditions, bookings and payments

What do I pay each month?

Your total monthly amount is set out clearly on the website. There are no hidden costs.

In the tenancy agreement this total amount is broken down into three components:

  1. Rent
  2. Services charges
  3. Operational fee

Ad2) Services charges include utilities, furnishing, Wi-Fi, bi-weekly cleaning of shared areas, and all occupier taxes, amongst other things. The standard method in The Netherlands is for service charges to be paid as a monthly advance, with final settlement 6 months after each calendar based on recalculation using actual expenditures. This however is not workable for ISHR, both from administrative and physical perspective (each room for instance would require an individual utility meter). Therefore, in your tenancy agreement, we agree that article 17 of the General Provisions (arranging the recalculation) does not apply.

Ad3) Operational fee is in connection to the increased costs/risk/workload for the landlord resulting from this particular manner of distance contracting. In the tenancy agreement we clearly explain the calculation and payment provision.

When do I receive Log in details?

You will receive your account details for MANAGE MY ISHR STAY directly after we have received your deposit.

Make sure to Log in at your earliest convenience. There are steps you need to complete before you can make a check-in appointment.

Are pets allowed?

Unfortunately, pets are not allowed in any of the rooms from ISHR.

Am I eligible for Housing Allowance?

No, our rooms do not qualify for Housing Allowance.

One of the Housing Allowance conditions is that your accommodation would have to be self-contained (ie bathroom and kitchen in your room). Our shared living concepts by definition do not meet this requirement.

It is important to note that there are also other requirements that need to be met in order to receive the allowance. These requirements depend on: Age, Income, Savings, Status, and your Basic rent price. The Tax Service Office is very strict when it comes to distributing the Housing Allowance.

Do you require a guarantor?

No. We don’t like bureaucracy. You can quickly rent a room online from anywhere in the world.

Do I pay an agency fee?

No, you don’t have to pay an agency fee. ISHR is not an intermediary. It is a landlord-owned operating platform. The prices on our website are all inclusive which means that there will not be any additional charges for tenants.

What do I pay each month?

Your total monthly amount is set out clearly on the website. There are no hidden costs.

In the tenancy agreement this total amount is broken down into three components:

  1. Rent
  2. Services charges
  3. Operational fee

Ad2) Services charges include utilities, furnishing, Wi-Fi, bi-weekly cleaning of shared areas, and all occupier taxes, amongst other things. The standard method in The Netherlands is for service charges to be paid as a monthly advance, with final settlement 6 months after each calendar based on recalculation using actual expenditures. This however is not workable for ISHR, both from administrative and physical perspective (each room for instance would require an individual utility meter). Therefore, in your tenancy agreement, we agree that article 17 of the General Provisions (arranging the recalculation) does not apply.

Ad3) Operational fee is in connection to the increased costs/risk/workload for the landlord resulting from this particular manner of distance contracting. In the tenancy agreement we clearly explain the calculation and payment provision.

Do I pay a deposit?

Yes we charge a security deposit in advance. Our tenants usually book from abroad, we need commitment that they will adhere to the agreement. It also incentivises tenants to look after their rooms during their stay. The deposit will be returned after the end date.

If there is damage to the room, save for normal wear and tear, we may withhold a portion of the deposit.

After uploading your signed tenancy agreement you will receive instructions how to pay the deposit. We have partnered with Mollie, a leading online payment provider. This establishes a secure internet payment.

Mollie accepts payment methods such as credit card, iDEAL, Bancontact/Mister cash, PayPal, SCT, SDD and others.

Always pay the deposit via the Mollie payment module in our website.

See also:
How to avoid getting scammed?

Can I live with my partner in one room?

Unfortunately it is not possible to rent one room with two people. Municipality rules do not allow this.

Of course you can occasionally have your partner over. However, this is capped at 7 uninterrupted nights and no more than 15 nights per month. Please inform all your fellow residents ahead of each visit.

We believe the above is reasonable. Any violation will lead to immediate termination of your tenancy agreement.

Group bookings – is this possible?

Yes this is possible. However, separate tenancy agreements are required per room. So you will have to coordinate with your friends to book simultaneously.

You can filter for properties with more than 1 room available via the “Looking with friends” filter in the room search engine.

How to make a booking?

Always use our online booking service. After providing your details and accepting our terms, you will be able to generate your draft tenancy agreement. You can download this directly. You will also receive an email with the PDF.

Subsequently, you have 48 hours to upload the signed tenancy agreement. Please strictly adhere to the signing instructions. If you have not uploaded a signed PDF within 48 hours, your tenancy agreement by default will be withdrawn and the room will be re-offered online.

From the moment a PDF is uploaded you will have another 48 hours to pay the deposit online. We will email you a link that will take you to our Mollie payment module again (in case you are not able to complete the payment instantly).

We reserve the right to change these 48 hours deadlines, the windows you receive during the booking process will be leading.

Subsequently you will receive Log in details for MANAGE MY ISHR STAY. Here you will need to provide further information.

See also
What documents do I have to provide?

Please note, we list all available rooms on our website. We have hundreds of rooms but often they are leased and therefore not visible for a certain search request. You can use the “Custom period” form to double-check availability for the period of your preference.

See also
Can I change the start and end date of the rental period?

Can I do a viewing?

Sometimes this is possible. On the homepage, if you scroll down to the “Featured rooms” section, you may find rooms highlighted there as “Available today” and/or “Available for viewing”.

Click on a room that is “Available for viewing”. You will now see a “Request viewing” button below the “Book now online” button. This will provide access to the “Request a viewing” form.

We only accommodate a limited amount of viewings per potential tenant

If no “Request viewing” button exists then no viewing is possible for that room. Usually this is because the room is not vacant.

Please note that completion of the “Request a viewing” form does not give you an option on the room.

Can I change the start- and end date?

No, all our offerings have a fixed start and end date. You are free to check-in after your contractual start date. Likewise you can check-out before your end date.

Alternatively, you can request a customised rental period. You do this by completing the “Custom period” form on the website. You can access this via the “Choose period” dropdown list on the homepage, select “Custom period” and hit “Search & book”.

Our team will check if there is something we can do for you. Unfortunately, often this is not the case.

What documents do I have to provide?

When you are an (international) student, we need a copy of your valid ID and a current proof of enrolment of your university or hogeschool (minimum bachelor level). Please note, you need to be either a student or PhD candidate.

You can upload these documents after paying your deposit. If you have not yet received the enrolment letter from your Dutch university / educational institute, you can upload proof of enrolment of your native university/ educational institute in the meantime.

There may be additional documents you have to sign and upload, depending on the property. These are available in the protected area of the website.

If you are NOT a student:

  • In the booking process, please explain your educational background, current situation and short term plans.
  • After you have paid the deposit, upload a copy of your valid ID and proof of sufficient reserves and/or income.
  • You may also upload your CV, educational degrees, internships, correspondence with employers, etc. We will review all documents.

Our aim is to create shared living environments with a strong community dimension. Our tenants balance their busy lives with an active lifestyle. We must conclude that you will add to the resident mix, or else we reserve our right to cancel your booking and return your deposit.

Can I stay at ISHR when I do an internship?

Yes, of course! We are very happy to accommodate people doing internships.

If you are still registered as student while doing your internship, you can stay at ISHR as student. In case you are doing an internship without being a student anymore, than please register with ISHR as young professional. You should check “No I am a young professional” under the “Student: yes/no” filter in the room search engine. This will populate all rooms available for you.

Please note, some properties are only for students (usually as requirement from the municipality). In such instances we apply a zero-tolerance policy. You must prove you are still a student while doing your internship.

Do I have to be a student to live with ISHR?

No, we also accept young professionals. Some properties however are only for students (usually as requirement from the municipality). In such instances we apply a zero-tolerance policy. You must prove you are a student.

If you are NOT a student, you should check “No I am a young professional” under the “Student: yes/no” filter in the room search engine. This will populate all rooms available for you.

Check-in and registration

Why the Charity form?

The purpose of this form is to agree the procedure regarding our Charity Commitment.

This only applies to you if a charity form is available in step 6 of Manage My Arrival in MANAGE MY ISHR STAY. If so, please download that PDF, sign it, and upload the signed version.

Background is that some of our properties in Rotterdam have a condition in the permit for shared living. This condition is set by the municipality.

If applicable, tenants in those properties are required to make a positive contribution to the local neighbourhood and the municipality of Rotterdam in general. This rule generally only applies to properties that we converted into shared living concepts after 1st January 2018.

We have partnered with NL CARES for the implementation. This is a great charity organisation. They offer flexible volunteer opportunities and are very convenient to work with (including English website, aimed at young international volunteers).

We ask you to do 3 hours of charity work per month. We will pay you for each month that you participate. For each month that you do NOT participate, we will wire a similar amount directly to NL Cares.

Why the Housing rules – Tenant Declaration form?

The purpose of the Tenant Declaration from is that you agree to be bound by the Housing rules of a certain building complex, as if you were one of the owner-occupiers. It is a requirement by the Association of Owners.

This only applies to some of our properties. It is only relevant for you if we have added a form in step 2 of Manage My Arrival in MANAGE MY ISHR STAY. If so, you must download that form, sign it, and upload the signed version. Please follow the instructions on the first page of the PDF.

See also
How to make a check-in appointment?

Why the Housing Permit Application form?

The purpose of the Housing Permit Application Form is to assist the municipality in its assessment that you meet the conditions to live in a neighbourhood covered by the Rotterdam Act. The Rotterdam Act seeks to avoid that economically dependent residents move into certain areas.

As a registered student you will automatically meet the income test criteria. Additionally, the police will do a screening to examine if you have been involved in criminal conduct or have caused nuisance in the past. If this is not the case, then you are eligible for a housing permit.

Why the Municipality registration – Landlord Declaration form?

The purpose of the Landlord Declaration form is to evidence to the municipality that the landlord has consented to your registration at a specific address.  Each municipality has its own form and requirements in terms of supporting documents you need to bring with you.

You must download and complete the Landlord Declaration form + annexes. This PDF is available in step 6 of Manage My Arrival in MANAGE MY ISHR STAY. Please follow the instructions on the first page of the PDF.

See also
Can I register with the municipality?

Do I need a Housing Permit?

Certain neighbourhoods in Rotterdam require a housing permit (huisvestingsvergunning or HVV in Dutch). This only applies to a few of our properties. It means that you have to complete additional paperwork when you register with the municipality.

This is only relevant for you if we have added an additional form (Housing Permit Application Form) to the PDF for registration, as available to download in step 6 of Manage My Arrival in MANAGE MY ISHR STAY.

You either receive the permit immediately or the municipality will send it later by mail. Please upload a copy of the permit in MANAGE MY ISHR STAY.

See also:
Can I register with the municipality?
Why the Housing Permit Application form?

Can I register with the municipality?

Yes and registration is mandatory if you plan to stay in The Netherlands for more than 4 months. You need to register at the town hall in the municipality where you are living. Most municipalities require you to register within 5 days of arriving in The Netherlands.

You must download and complete the document + annexes that you need to bring to the municipality. This PDF is available in step 6 of Manage My Arrival in MANAGE MY ISHR STAY.

An appointment is usually required. Rules change from time to time. We advise you to google “first registration [+ name of your city]”. Check the latest requirements. Some cities even have a special page and procedure for international students.

The largest cities usually have more locations other than just the town hall. Often these satellite locations (stadsdeelkantoor) are more flexible and convenient to visit.

Decline of back-up documents – potential reasons?

Often this is due to the poor resolution of scans or photographs. A document will be declined if we can’t read it.

Sometimes we are not able to open a certain format. We prefer documents in PDF. JPG is also fine.

For ID documents, we need to be able to verify at least nationality, date of birth, gender and the document number.

For proof of enrolment, we require a formal letter / certificate / declaration from an educational institute. This must confirm that you have been accepted / registered for the current or upcoming period. If you have not yet received this, please upload historic registration from your home university (and upload your Dutch enrolment as soon as received).

For internships, we like to receive a formal letter / contract issued by your temporary employer, preferably on their letterhead. We must be comfortable that it is genuine, or else we will decline.

For young professionals, please use common sense what to upload. We must conclude that you will add to the resident mix, and be able to pay all amounts due. If we are not convinced yet, we will decline one or more of your document(s). Please provide more information in such instance.

In all circumstances, please upload new document(s) at your earliest convenience in MANAGE MY ISHR STAY. We reserve our right to cancel your booking and return your deposit.

See also:
What documents do I have to provide?

How to make a check-in appointment?

You can schedule an appointment through your MANAGE MY ISHR STAY account.

In step 3 (Request check-in date) of Manage My Arrival you can provide preferences for the timing of your check-in appointment.

A member of our team dedicated with your check-in will contact you via the chatbox function. Please check from time-to-time that you have no unanswered messages. You find the chatbox in the top right corner of MANAGE MY ISHR STAY.

A check-in appointment is only final once the date, time and location are confirmed by our member of staff, and you subsequently have accepted this using the acceptance-button in the chatbox.

For some properties, all owners and their tenants are required to sign up to the Housing rules of the building complex. If this also applies to your room, you must first upload a signed version of this form in step 2.

See also
Why the Housing rules – Tenant Declaration form?

Following your check-in please update your contact details in MANAGE MY ISHR STAY. In particular we like to record your (new) Dutch mobile number. You will receive an email for this purpose.

Living with ISHR

Rubbish collection?

Please ensure that you are disposing of your household waste correctly and putting it out on the appropriate day (preferably the night before as this ensures collection, but not before 20.00h). You will receive a fine if you put it out on other days. The municipality will investigate bags.

You can search online when collection days are & what you can and can’t put in each bin. Garbage is “afval”. Collection day is “ophaaldag”. Each municipality will have their own webpages.

Otherwise a good starting point is the following national website www.mijnafvalwijzer.nl

Shower is flooding / not draining?

If your shower is blocked do not continue to shower with it running over the top, as this will cause a leak and damage to the house. You need to unblock showers regularly and ensure the plug is free from hair.

Mould in my house?

Condensation mould forms when there is too much moisture in the air and it hits a cold surface. Please search the web for videos on how to prevent mould and stop condensation.

If the mould reoccurs after you have removed it and you are not drying clothes inside please report as an issue via MANAGE MY ISHR STAY so we can investigate.

Washing machine door won’t open?

This often happens when the door is attempted to be opened before the door has unlocked after the cycle. Always wait 5 minutes before trying to open the door.

Please check if there is still water inside the machine. Otherwise this will cause a massive leak if you open the door. The washing machine will have a drain function, use this if possible before opening the door.

There are tutorial videos available on the web. These explain how to drain the machine, and open the door. This includes a temporary fix to get your trapped closed out, using a piece of string.

Tumble dryer is broken?

Most of our tumble dryers are condenser dryers. A condenser tumble dryer collects moisture from your wet clothes in a container, sometimes referred to as a reservoir, which is located within the dryer itself. This tank collects the water and when it’s full you simply have to empty it.

Additionally, tumble dryers need to be emptied of fluff on a regular basis. Not emptying this will cause the unit to overheat and not work correctly.

Please search the web for videos on how to empty the reservoir, and remove fluff.

Dishwasher isn’t working?

Dishwashers need salt and rinse aid regularly. The filter also needs to be kept clean and clear of debris as this will cause blockages. Please search the web for videos on how to fill up the salt/rinse aid and how to unblock the filter.

How to prevent pests (mice and insects)?

Here are some quick points that can prevent pests:

  • Try and make a habit of cleaning up immediately after meals. Wash all dishes, wipe down tables or counters, and store leftovers in airtight containers. Cleaning up quickly prevents pests from making their way onto dirty dishes or uncovered foods.
  • When possible, buy food that comes in cans or jars. Pests like insects and rodents can easily chew through plastic, paper and cardboard.
  • Keep more food in the refrigerator. Few insects and rodents can make their way into these appliances.
  • ALWAYS CLEAN! The kitchen needs to be cleaned more often than other areas of the home. Even the tiniest of crumbs can attract pests. Be mindful of brushing away crumbs and sanitising tables and countertops after any type of food prep. Sweep away anything that hits the floor.
  • Take out the rubbish as soon as it’s needed. Allowing rubbish to sit in the kitchen only invites pests over for dinner. Keep your cabinets clean! It is important to inspect your cabinets regularly for exposed food, crumbs or signs of a pest invasion.

MAKE SURE THE CLEANERS CAN DO THEIR WORK. The ISHR paid cleaners doing the bi-weekly cleaning of all shared areas within the property should be able to do their work well. So please clear these areas before they arrive to enable them to do their work as good as possible. They will not clean areas that have not been cleared (dishes, garbage, etc).

Please note that ISHR monitors the hygiene in its apartments through the cleaning crews, as well as the caretakers visiting the apartments. If and when the hygiene is not deemed sufficient, the tenants will be informed by ISHR to resolve this. In case ISHR needs to effectuate pest control because of insufficient hygiene of tenants, the costs of such pest control are for the tenants.

How to report maintenance?

Please report any issues via MANAGE MY ISHR STAY. Kindly use separate submissions for items that are different in nature (for instance: heating, furniture repair, cleaning). Also always upload pictures.

If the issue is an absolute emergency you can call the emergency number available in MANAGE MY ISHR STAY.

We respond to every issue quickly and, if possible, will complete the repair during the first visit. Of course, this isn’t always possible and there are times when parts need to be ordered or external contractors arranged. When this happens, we’ll keep you updated on the progress.

Please note that the person assigned by ISHR to take care of your issue may contact you directly. This direct contact helps us to resolve your issue quicker. Of course, ISHR always continues to monitor progress.

Do I need to move out during the holidays?

Your ISHR tenancy agreement is for a fixed length of time. Your room is yours throughout that period. That means that you don’t have the hassle of moving your belongings out during the Christmas or Easter vacations.

What if I lock myself out?

If this happens during the day or evening, you can contact the emergency number available in MANAGE MY ISHR STAY. We may be able to have a local member of staff open the door for you.

However, if this happens during the night, you must call a locksmith. Please be aware that you will be charged for hiring the locksmith and they can cost quite a bit during nights.

What to do when my neighbours are making noise?

In our General Provisions, it is stated that noise pollution is forbidden.

If this rule is breached, we advise you to first talk to your fellow resident. Often, people are not aware that they are causing noise nuisance.

If the disturbance continues, please inform us about the situation. We will try to solve it. This may go as far as eviction. 

Is contents insurance included?

No, contents insurance is not included in your monthly payments. It is not typical for landlords in The Netherlands to provide this. We do have building insurance for all our properties.

If you want cover for the contents inside your room then you will have to arrange this yourself. In Dutch it is called “inboedelverzekering”.

Is Wi-Fi provided and how fast is it?

Absolutely. All our properties have broadband packages with at least 250 Mbit/s download speed. But just so you know, actual speed may vary for various reasons.

Check-out and de-registration

When do you return my deposit?

If your room is clean when checking out of your residence, you have uploaded a proof of deregistration issued by the local authorities (or proof of registration at another address), there are no outstanding rent payments, and nothing is broken or significantly damaged, your deposit will be refunded within 21 days into your bank account.

This can be a Dutch or international bank account. You have to confirm the bank account for the deposit refund payment under Manage My Departure in MANAGE MY ISHR STAY.

With respect to proof of deregistration, there are 4 ways to upload evidence:

  1. If you remain in The Netherlands then you need to report your new address. Once the new address has been accepted by the new municipality you will automatically be deregistered from your former address. In such instances you can upload confirmation from the new municipality of your new registration, we will accept this as proof of deregistration.
  2. If you are leaving The Netherlands, the easiest is to deregister through the website of your municipality. This will take approximately 5 minutes. However, you will need to Log in with your DigID details (most international student don’t have DigID). If you have done this, make a screenshot of your application and upload it to your MANAGE MY ISHR STAY account as proof of deregistration.
  3. If you are leaving The Netherlands and don’t have DigID, you must make an appointment at the municipality. Typically, the municipality will hand out a confirmation of your deregistration during your appointment if you deregister on the same day. If you do not deregister the same day, then a confirmation of your deregistration will be send to your new address after your deregistration is processed. You must upload this confirmation as proof of deregistration.
  4. In some cases, you have never had to register with the municipality (i.e. if you are staying less than four months in The Netherlands). If so, we require a letter from you that states who you are, where you used to live and that you declare that you have never been registered at this address in the municipality database. Please date and sign the document. You can upload a scanned PDF as proof of deregistration in MANAGE MY ISHR STAY.

Please be informed that no deposit will be refunded until proof of deregistration has been uploaded.

See also
Why do I have to de-register with the municipality?

Why do I have to de-register with the municipality?

Before leaving The Netherlands, you must deregister from the Municipal Personal Records Database (Basisregistratie Personen or BRP in Dutch). The municipality removes your personal details from the database and informs other government authorities of your departure.

We require you to upload proof of deregistration in MANAGE MY ISHR STAY under Manage My Departure. This is a mandatory item before ISHR can return your deposit.

If you don’t de-register, any future tenant of your room will not be able to register (as there are too many tenants registered at the address). The landlord then has to complete a form to have you removed. The municipality will launch an investigation. You may receive a fine from the municipality. Any fine will be issued in the name of the tenant (even if this person has already left the country).

You can deregister 28 days before leaving The Netherlands. An appointment is usually required. You need to complete a deregistration form. The landlord has no involvement. Rules change from time to time. Please google “deregistration [+ name of your city]” to check the latest procedures.

If you are relocating within your city or within The Netherlands, you must register in the new municipality within five days after moving to your new address. Once you have registered on your new address, you will automatically be de-registered from your old address.

See also
When do you return my deposit?

How to schedule a check-out appointment?

Are you leaving us? We hope you had a nice stay! You can schedule your check-out appointment in MANAGE MY ISHR STAY under Manage My Departure.

Please provide your preferred timing well in advance. A member of our team dedicated with your check-out will then contact you via the chatbox function. Please check from time-to-time for unanswered messages.

A check-out appointment is only final once the date, time and location are confirmed by our member of staff, and you subsequently have accepted this using the acceptance-button in the chatbox.

Make sure to clean your room as thoroughly as possible. When the cleanliness is not meeting reasonable standards, cleaning will be outsourced and the cost will be deducted from your deposit. For example, cleaning can take a minimum of 2 hours, which will cost at least €60.

You will also have to de-register from the address. Please book your appointment with the municipality well in advance, they may have limited slots during certain periods of the year.

See also
Why do I have to de-register with the municipality?

Extensions, cancellation and early breaks

Can I break before the end date?

Our tenancy agreements are legally binding documents and should be read carefully. Once signed they are for a fixed term. Under Dutch law, the tenant can break the contract early, subject to at least one-month notice. This will terminate your obligation to pay the rent and service charges.

However, you will remain liable for the operational fee until the end date. The requirement for this compensation follows from our decision at contract inception to accept the increased costs/risk/workload resulting from this particular manner of distance contracting. The calculation is clearly stipulated in the tenancy agreement.

We may decide, in our sole discretion, to waive the remaining instalments of the operational fee. This will mainly depend on the circumstances of your early break. If we agree to waive the operational fee, it will always be replaced by an €200 fee to cover additional admin, check-in/out and cleaning.

Cancellation before arrival?

Please check our Cancellation Policy for the consequences of cancelling the tenancy agreement before your arrival.

Can I extend my contract?

No, generally this not possible.

We can provide existing tenants with customised new room offerings via email. You can book the room via the link in the email (ie the room is not available on the website for others). Please contact us well in advance in case of interest.

Alternatively, you can book a new room on the website via the normal procedure.

Our tenancy agreements are for fixed periods and include a final date. Under Dutch law, any extension would change the tenancy agreement into one for an indefinite period. The tenant would obtain security of tenure. This is not compatible with our shared living concepts.

However, you can always contact us. We will consider your story. We may still decide to extend your lease; for example if you need an additional month to sit an extra exam.

Why do I receive a termination letter 10 weeks before my end date?

Under Dutch rental laws, a short term tenancy agreement for shared living accommodation automatically terminates on the agreed end date. However, the owner has to reconfirm this termination date in writing to the tenant. This has to be done maximum 3 months and minimum 1 month prior to the end date.

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